- Support
Frequently Asked Questions
Find answers to common questions about our products, orders, shipping, and policies.
Products & Quality
What does 'research-grade' mean?
Our products are manufactured to research-grade specifications, meaning they meet high standards of purity and consistency suitable for laboratory and research applications. They are not intended for human consumption unless explicitly stated.
How do you ensure product purity?
Every batch undergoes multi-stage laboratory analysis and verification. We test for purity, consistency, and quality before any product reaches our inventory, maintaining an average purity grade of 99%+.
Are your products FDA approved?
Our research compounds are not FDA approved as they are intended for research purposes only. They are not intended to diagnose, treat, cure, or prevent any disease.
Do you provide certificates of analysis?
Yes, certificates of analysis are available for our products. Contact our support team with your order number to request documentation.
How long does processing take?
What does 'research-grade' mean?
All orders are processed within 24 hours of placement. You’ll receive a confirmation email with tracking information once your order ships.
Do you offer free shipping?
Yes, standard shipping is free on all orders over $150 within the United States. Orders under $150 incur a $12 standard shipping fee.
Do you ship internationally?
Currently, we ship within the United States only. We are working to expand to select international markets.
How is my order packaged?
All orders ship in discreet, unbranded packaging with climate-controlled materials to preserve product integrity during transit.
Returns & Refunds
What is your return policy?
Due to the nature of our products, we do not accept returns once packaging has been opened. If you receive a damaged or incorrect item, contact us within 48 hours of delivery for a replacement or refund.
How do refunds work?
Approved refunds are processed back to your original payment method within 5–7 business days. You’ll receive an email confirmation once the refund is initiated.
What if my package is lost?
All shipments are fully insured. If your package is lost in transit, we’ll send a replacement at no additional cost. Contact our support team to initiate a claim.
Account & Support
Do I need an account to order?
No, you can check out as a guest. However, creating an account allows you to track orders, save shipping details, and access order history more easily.
How can I contact support?
You can reach our team via email at support@akamatheo.com, by phone at +1 (800) 555-0192, or through our contact page. Support hours are Monday–Friday, 9am–6pm CST.
Do you offer bulk or wholesale pricing?
Yes, we offer bulk and wholesale pricing for qualifying customers. Contact us with your requirements and we’ll provide a customized quote.