- Legal
Refund Policy
The information provided in this Refund Policy is intended to outline the general terms and conditions governing returns, refunds, and exchanges for purchases made through Akama Theo Fitness.
Effective Date: July 23, 2026
At Akama Theo Fitness, we are committed to delivering your order quickly, securely, and efficiently. Please review our shipping policy below to understand how your order will be processed and delivered.
Order Processing
Orders are processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak sales periods or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times vary depending on your location and the shipping method selected during checkout.
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days (where available)
Shipping Rates
Shipping charges are calculated at checkout based on your delivery address, package weight, and selected shipping option.
Any available free shipping promotions will be clearly displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor your shipment until it arrives.
Shipping Destinations
We currently ship to selected domestic and international locations. Shipping availability depends on your destination and applicable carrier services.
If shipping is unavailable for your location, please contact our support team before placing your order.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
Akama Theo Fitness is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Delayed or Lost Shipments
While we work with trusted shipping partners, unexpected delays may occur due to weather conditions, customs processing, carrier issues, or other circumstances beyond our control.
If your order has not arrived within the expected delivery timeframe, please contact us and we will gladly assist in tracking your shipment.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team through our Contact page. We are happy to assist you:
support@akamatheo.com